The refusal to address erroneous reviews is particularly distressing when a book doesn't have that many reviews to offset the mistakes. Amazon refused to investigate a 1 rating I received that included a very positive review. It was clear the reviewer didn't understand the ratings, but Amazon left it as is. No recourse.
Something similar happened to me when I published my first book. Except the trolls there followed me to Amazon and posted hateful, and falsely negative reviews on Amazon as well. I protested, and when my protests fell on deaf ears, I terminated my involvement with Goodreads. I believe the goodreads trolls cost me many sales.
How do you see Substack better addressing this issue? I’d love to see strategy suggestions here. I’m also working on a book focused on using Substack for authors. My goal like yours Laurence is to continuously focusing on ways to help authors, especially new authors succeed.
The refusal to address erroneous reviews is particularly distressing when a book doesn't have that many reviews to offset the mistakes. Amazon refused to investigate a 1 rating I received that included a very positive review. It was clear the reviewer didn't understand the ratings, but Amazon left it as is. No recourse.
Something similar happened to me when I published my first book. Except the trolls there followed me to Amazon and posted hateful, and falsely negative reviews on Amazon as well. I protested, and when my protests fell on deaf ears, I terminated my involvement with Goodreads. I believe the goodreads trolls cost me many sales.
How do you see Substack better addressing this issue? I’d love to see strategy suggestions here. I’m also working on a book focused on using Substack for authors. My goal like yours Laurence is to continuously focusing on ways to help authors, especially new authors succeed.